As a UK-based career coach with over 25 years of experience helping professionals unlock their potential, I know just how crucial it is to get your CV right – especially for roles as competitive and impactful as Client Services Manager. This role sits at the very heart of customer retention, relationship building, and account growth. A Client Services Manager acts as the bridge between clients and internal teams, ensuring expectations are met, satisfaction levels remain high, and opportunities for growth are identified.
In the UK, the average salary for a Client Services Manager ranges between £35,000 and £60,000 depending on sector, region, and level of experience. At the more senior end, figures can stretch beyond £70,000, particularly within financial services, tech, and professional consultancy. This means your CV must clearly demonstrate your ability to deliver value, manage high-profile accounts, and develop strong commercial awareness.
Why a winning CV is essential for Client Services Managers
A well-written CV is your ticket to opening doors with hiring managers and recruiters. Your CV should not only document your career history but also act as a persuasive sales document, showing employers why you’re the ideal candidate for their business. As a Client Services Manager, you are expected to possess strong communication, leadership, negotiation, and project management skills. Your CV must capture these in a way that aligns with industry expectations and shows measurable results.
This is where a carefully crafted cv template comes into play. Using a proven cv example can help you structure your achievements in a way that stands out, highlights the right skills, and secures that all-important interview.
What employers look for in a Client Services Manager CV
Employers hiring for this role typically prioritise:
Demonstrated ability to manage and retain key accounts
Experience in delivering tailored client solutions
Strong leadership and team management skills
Commercial awareness and revenue growth achievements
Excellent communication and conflict resolution abilities
A proven track record of developing long-term client partnerships
Your CV must show these skills backed by evidence and achievements. Simply saying you’re “great with clients” won’t cut it – employers want to see facts, figures, and impact.
How to structure your Client Services Manager CV
A professional cv template should be concise, clear, and easy to navigate. Recruiters typically spend less than 10 seconds scanning a CV, so structure is critical. Here’s a layout I recommend to my clients:
Professional Profile – A short, compelling summary of who you are, your years of experience, and the value you bring to a business. Keep this to around 4-5 lines.
Key Skills – A bullet-point section showcasing 8–10 core skills, such as account management, client retention, revenue growth, leadership, negotiation, and CRM tools.
Professional Experience – This is the backbone of your CV. Start with your most recent role and work backwards. For each role include:
Job title, employer, dates
A short description of your responsibilities
3–5 bullet points focusing on achievements (with measurable outcomes where possible).
Education and Professional Development – Include degree(s), relevant certifications, and ongoing training.
Additional Information – Languages, volunteering, professional memberships – only if relevant to the role.
Client Services Manager CV Example (profile section)
Here’s a quick cv example of how a professional profile might look:
“Commercially astute and client-focused Client Services Manager with over 10 years’ experience managing multimillion-pound accounts within the technology and professional services sectors. Skilled in building strong client relationships, identifying revenue growth opportunities, and leading cross-functional teams to deliver tailored solutions. Proven success in improving client retention rates by 25% and generating new business worth over £3m annually. Passionate about driving client satisfaction while achieving ambitious business goals.”
Notice how this profile is concise, achievement-led, and filled with keywords that align with the job description.
Tips for graduates aspiring to become Client Services Managers
If you’re a graduate looking to break into this career, don’t worry about not having direct experience. Employers know that every expert once started out somewhere. Your CV should instead highlight:
Transferable skills from internships, part-time jobs, or university projects (teamwork, communication, problem-solving).
Customer-facing experience (retail, hospitality, volunteer work).
Evidence of leadership roles in societies, clubs, or group projects.
A tailored personal profile that expresses ambition and eagerness to learn.
Remember, your enthusiasm, potential, and people skills can often outweigh lack of direct experience at this stage.
Advice for mid-level Client Services Managers
If you’re at mid-level, your CV should demonstrate how you’ve taken on increasing responsibility and delivered measurable outcomes. Show:
Examples of managing larger or more complex client portfolios.
Tangible results in client retention, upselling, or revenue growth.
Experience in training or mentoring junior team members.
Strong understanding of CRM platforms and business intelligence tools.
This is where achievements become crucial – include percentages, monetary figures, and clear outcomes. For example: “Improved client retention rate from 70% to 90% within 18 months, directly increasing revenue by £500k.”
Advice for senior Client Services Managers
At senior level, your CV should position you as a strategic leader. Highlight:
Leadership of client services departments or multi-disciplinary teams.
Contribution to business strategy and client service frameworks.
Success in negotiating high-value contracts.
Implementation of innovative client service processes.
Thought leadership or representation at industry events.
The language on your CV at this level should shift towards strategy, leadership, and business growth rather than day-to-day tasks.
Do’s and Don’ts for your Client Services Manager CV
Do’s
Keep it concise – no longer than two pages.
Use action verbs such as “led”, “achieved”, “delivered”, “increased”.
Quantify achievements with numbers and percentages.
Tailor your CV for every job application.
Use a professional and modern CV design, following a trusted cv template.
Don’ts
Don’t just list responsibilities – employers want outcomes.
Don’t use generic phrases like “hardworking” or “team player” without evidence.
Don’t include outdated or irrelevant experience.
Don’t use gimmicky graphics, tables, or photos (UK employers prefer clean layouts).
Don’t forget to proofread – errors will cost you interviews.
General career and CV advice
The most successful CVs are those that reflect both professionalism and personality. Employers want to see someone who will not only deliver but also fit into the company culture. Therefore, let your achievements shine through, but balance them with language that demonstrates approachability, adaptability, and client care.
Remember, your CV is just the start. A strong LinkedIn profile and consistent professional brand are equally important. Ensure your LinkedIn mirrors your CV but is written in a more personable, conversational style.
Final words from Jerry Frempong
Crafting a high-impact Client Services Manager CV is about presenting yourself in the most compelling and relevant way possible. Whether you’re a graduate stepping onto the career ladder, a mid-level professional aiming for progression, or a senior manager ready for a strategic leap, the right CV can transform your opportunities.
If you want to ensure your CV and LinkedIn stand out from the crowd, I invite you to work with me and my team at CV London. With over 25 years’ experience helping professionals just like you, I know exactly how to position you for success.
👉 Book an appointment today and let’s transform your CV, LinkedIn, and career prospects together.
