The role of a concierge is far more than simply greeting guests. In the hospitality and residential sectors, concierges are the linchpins of exceptional customer service, acting as the first point of contact for clients and residents alike. They provide guidance, coordinate bookings, manage enquiries, and ensure the smooth running of daily operations, all while maintaining a polished and professional image. According to industry standards, a concierge can earn between £22,000 and £35,000 per year depending on experience and location, with luxury establishments offering even higher packages and benefits. For career-driven individuals, crafting a CV that truly reflects the sophistication and expertise required for this role is essential.
A concierge CV template provides the perfect starting point to showcase your skills, achievements, and experience in a structured and professional manner. Below, we’ll dive into how to create a CV that not only impresses recruiters but also positions you as the ideal candidate for this dynamic role.
Understanding the Role and Job Description
A concierge acts as the face of the establishment, welcoming guests, answering queries, and delivering a personalised service that enhances the overall experience. Key responsibilities include:
Managing guest requests and providing information on local attractions, dining, and transport
Coordinating reservations, appointments, and services
Maintaining security and confidentiality for high-profile guests or residents
Handling complaints or issues swiftly to ensure satisfaction
Keeping meticulous records of interactions and services provided
The ideal candidate possesses excellent communication skills, impeccable organisation, and a warm, approachable manner. Strong computer skills, fluency in multiple languages, and experience in luxury hospitality can significantly boost your employability.
Why a Strong Concierge CV Matters
In today’s competitive job market, a generic CV simply won’t cut it. A well-crafted concierge CV:
Highlights relevant skills and experience
Demonstrates your commitment to high-quality service
Differentiates you from other candidates
Increases your chances of securing interviews at premium establishments
By following a clear structure and emphasising accomplishments over duties, your CV becomes a powerful tool in your job search.
Concierge CV Template Example
Below is a step-by-step guide to creating an interview-winning CV. For a full ready-to-use cv template, click the link.
1. Personal Information
Include your full name, professional title (Concierge), contact number, email, and LinkedIn profile. A professional email address and updated LinkedIn profile immediately convey credibility.
2. Personal Statement
Craft a concise, upbeat statement of 3–4 sentences summarising your experience, skills, and career goals. For example:
“Dedicated Concierge with over five years of experience in luxury hotels. Skilled in delivering exceptional guest experiences, managing bookings efficiently, and resolving issues with professionalism and discretion. Committed to enhancing customer satisfaction and contributing to a welcoming environment.”
3. Key Skills
Focus on skills relevant to the role. Some examples include:
Guest relations and customer service excellence
Multi-tasking under pressure
Booking and reservation management
Conflict resolution and problem-solving
Fluent in [language skills, if applicable]
Knowledge of local amenities and attractions
Computer literacy: MS Office, CRM software
4. Professional Experience
List your work experience in reverse chronological order, emphasising achievements and measurable results. Use bullet points for clarity. Example:
Concierge – The Ritz London, 2019–Present
Managed daily requests from VIP guests, achieving a 98% satisfaction rating
Coordinated over 500 reservations monthly for restaurants, events, and transport
Developed a guest feedback system that improved service efficiency by 15%
For earlier roles, focus on transferable skills and responsibilities relevant to concierge duties.
5. Education & Qualifications
Include your highest qualification first, followed by relevant certifications:
Level 3 Diploma in Hospitality and Customer Service
First Aid & Health & Safety certification
Language courses (if applicable)
6. Additional Information
Include awards, recognitions, or voluntary work that demonstrates your interpersonal skills and reliability.
Tips for Graduates Creating a Concierge CV
If you’re a graduate entering the hospitality industry, your focus should be on transferable skills and relevant experiences:
Highlight internships, part-time roles, or volunteer work in customer-facing positions
Emphasise soft skills such as communication, organisation, and problem-solving
Include extra-curricular activities that demonstrate leadership or teamwork
Use a clean and professional layout to convey seriousness and attention to detail
Even without extensive work experience, a well-crafted CV example can make a strong impression on recruiters.
Advice for Middle and Senior Management
For those progressing in their careers or seeking managerial roles within concierge services, the CV should showcase leadership, strategic planning, and team management skills:
Quantify achievements, e.g., “Managed a team of 10 concierges, reducing guest complaints by 20%”
Highlight training, mentoring, or process improvement initiatives
Include experience with budgeting, vendor negotiations, or operational management
Demonstrate adaptability, high-level problem-solving, and decision-making
Senior professionals should also emphasise awards, media mentions, or recognitions in luxury service excellence to strengthen their profile.
Do’s and Don’ts on a Concierge CV
Do’s:
Keep your CV concise, ideally 2 pages maximum
Tailor your CV to the specific job description
Use action verbs: coordinated, enhanced, resolved, implemented
Include measurable achievements wherever possible
Maintain a professional, optimistic tone
Don’ts:
Avoid generic statements like “I am hardworking” without context
Never lie or exaggerate qualifications or experience
Avoid cluttered layouts or unnecessary graphics
Don’t include irrelevant personal information
Avoid long paragraphs—use bullet points for readability
CV Structure Recap
Personal Information
Personal Statement
Key Skills
Professional Experience
Education & Qualifications
Additional Information/Awards
A thoughtfully structured CV not only looks professional but makes it easy for recruiters to identify your key strengths quickly.
Final Thoughts
Creating an interview-winning concierge CV takes careful planning, attention to detail, and a clear focus on what makes you an exceptional candidate. By following the guidance above and using a professional cv template, you’ll be well on your way to securing your dream role. Whether you’re a graduate just starting or a senior professional looking to elevate your career, your CV is your first opportunity to impress—and it should shine.
For those serious about taking their career to the next level, I invite you to book an appointment with me, Jerry Frempong, and together we’ll refine your CV and LinkedIn profile to truly showcase your strengths. With over 25 years of experience in career coaching, I know what employers are looking for, and I can help you present your experience and skills in the most compelling way possible. Don’t leave your career to chance—make every application count!
