How to write an IT Support and Infrastructure CV
As a career coach with over 25 years of experience supporting IT professionals across the UK, I can confidently say that a well written IT Support and Infrastructure CV is one of the most powerful tools in your career. Whether you are an IT Support Engineer, Infrastructure Engineer, Service Desk Analyst, Network Engineer or Systems Administrator, your CV must clearly demonstrate technical expertise, commercial awareness and measurable impact.
The IT job market is competitive, but it is also rich with opportunity. Employers are actively seeking professionals with strong technical support skills, infrastructure management experience and the ability to maintain secure, resilient IT systems. Your CV must position you as the solution to their business challenges.
Start with a compelling professional profile
Your professional profile is prime real estate. In four to six lines, summarise your years of experience, core technical competencies and the value you deliver. Use strong SEO keywords such as IT Support Engineer, Infrastructure Engineer, Windows Server, Active Directory, Office 365, Azure, VMware, network support, cyber security, cloud computing and ITIL.
For example, you might position yourself as an experienced IT Support and Infrastructure specialist with expertise in managing enterprise infrastructure, delivering second and third line support and improving system performance across multi site environments. Make it clear that you enhance uptime, reduce incidents and strengthen security.
Showcase your core technical skills clearly
Recruiters and hiring managers often scan CVs quickly. A well structured technical skills section ensures your expertise stands out immediately. Group your skills under relevant headings such as:
Operating Systems including Windows Server and Linux
Cloud Platforms such as Microsoft Azure and AWS
Virtualisation technologies including VMware and Hyper V
Networking technologies including TCP IP, DNS, DHCP and firewalls
Cyber security and data protection
Service management frameworks such as ITIL
Hardware and software troubleshooting
This approach ensures your CV performs well in applicant tracking systems while also reassuring technical hiring managers that you have the depth they require.
Demonstrate achievements not just responsibilities
One of the most common mistakes I see in IT Support CVs is a focus on duties rather than achievements. Employers are not simply interested in what you were tasked with. They want to know the results you delivered.
Instead of stating that you provided desktop support, explain that you reduced ticket resolution times by 30 percent, supported over 500 users across multiple sites or led a Windows Server migration project with zero downtime. If you implemented Office 365, strengthened cyber security protocols or optimised network infrastructure, quantify the improvement in performance, cost savings or risk reduction.
Numbers create credibility. They show that you understand business impact as well as technology.
Highlight infrastructure project experience
For professionals in IT Infrastructure, project delivery is often a key differentiator. Detail any experience with server migrations, cloud adoption, network upgrades, disaster recovery planning or data centre consolidation. Mention your involvement in planning, stakeholder engagement, testing and post implementation support.
Employers value Infrastructure Engineers who can combine technical expertise with communication skills. If you have worked with third party vendors, managed service providers or cross functional teams, make that visible.
Demonstrate cyber security awareness
Cyber security is no longer optional. Every modern IT Support and Infrastructure CV should reflect awareness of data protection, information security and risk management. Reference experience with firewalls, endpoint protection, multi factor authentication, patch management and compliance frameworks where applicable.
Even if your role was primarily support focused, showing that you contribute to secure IT operations makes you more commercially valuable.
Qualifications and certifications matter
In the UK market, certifications remain important. Include qualifications such as CompTIA A Plus, Network Plus, Microsoft Certified, Azure certifications, ITIL Foundation or Cisco certifications. These reassure employers that you meet industry standards and are committed to continuous professional development.
If you are currently studying towards a certification, mention it. Employers appreciate proactive professionals who invest in their technical growth.
Tailor your CV for each application
A strong IT CV is never generic. Carefully review each job description and reflect the employer’s language. If the role emphasises cloud infrastructure, highlight Azure or AWS experience prominently. If it focuses on service desk leadership, bring forward your incident management and stakeholder communication achievements.
This tailored approach improves your chances of passing applicant tracking systems and resonates more powerfully with hiring managers.
Keep the layout clean and professional
Your CV should be clear, well structured and ideally no more than two pages. Use consistent formatting and avoid unnecessary graphics. In IT Support and Infrastructure roles, clarity and organisation matter. Your CV should reflect those qualities.
Optimism and confidence matter
Finally, write with confidence. The IT sector is evolving rapidly with cloud computing, digital transformation and cyber security creating significant demand. If you have supported users, maintained systems and contributed to infrastructure stability, you already possess valuable expertise.
Your CV is not simply a document. It is your professional marketing brochure. It should communicate technical excellence, reliability and business impact.
If you would like expert support in transforming your IT Support and Infrastructure CV into a powerful interview winning document, I would be delighted to help. At CVLondon, my team and I specialise in crafting compelling CVs and optimising LinkedIn profiles for IT professionals across the UK.
Book an appointment today and let us position you for your next career move
https://www.cvlondon.net/book-an-appointment/
IT Support and Infrastructure CV Sample
