As a career coach with over 25 years of experience helping thousands of professionals land their dream roles, I can tell you with confidence that your CV is more than just a document – it’s your personal marketing tool. For an IT Support Technician, the competition is fierce, but the opportunities are plentiful. This is a role that sits at the very heart of modern businesses, ensuring that IT systems, networks, and hardware run smoothly so employees can do their jobs effectively.
The importance of the IT Support Technician role
An IT Support Technician is often the unsung hero of a company. From troubleshooting technical issues and installing software updates to configuring hardware and maintaining cybersecurity, you keep the digital wheels turning. Without skilled IT support, businesses risk costly downtime, frustrated employees, and unhappy customers. Employers know this, which is why strong candidates are always in demand.
Job description and salary expectations
Typically, an IT Support Technician will:
Provide first-line technical support to staff or customers.
Diagnose and resolve hardware and software issues.
Install, configure, and maintain IT equipment.
Manage accounts, permissions, and network connectivity.
Escalate complex issues to senior engineers.
Maintain accurate documentation of systems and procedures.
In the UK, entry-level IT Support Technicians can expect a salary of around £22,000 – £28,000 per year, while more experienced technicians earn between £30,000 – £40,000. Senior IT support professionals or team leaders can command salaries upwards of £45,000, especially if they hold specialist certifications such as CompTIA, Microsoft, or Cisco qualifications.
So, with a clear understanding of what employers are looking for, let’s dive into how to create an interview-winning IT Support Technician cv template that makes you stand out.
How to write an IT Support Technician CV
The key to a strong IT Support Technician cv example is clarity, precision, and a balance between technical skills and interpersonal abilities. Employers want to see that you can not only fix problems but also communicate effectively with colleagues who may have little technical knowledge.
Here’s how you should approach writing your CV:
Personal Profile / Summary
Open your CV with a punchy and confident personal profile. This should be a short paragraph of 4–5 sentences, highlighting your IT expertise, certifications, and your ability to deliver excellent support. Use positive, proactive language. For example:
“Resourceful and customer-focused IT Support Technician with over 4 years’ experience providing first and second-line support across Windows and Microsoft 365 environments. Skilled in troubleshooting, network administration, and hardware configuration, with a proven record of minimising downtime and improving team productivity.”
Key Skills Section
Bullet point your technical proficiencies. Employers and recruiters often skim this section first, so include relevant IT support skills such as:
Windows & macOS troubleshooting
Microsoft 365 administration
Active Directory & user account management
Networking (LAN, WAN, TCP/IP)
Hardware installation & repair
Ticketing systems (e.g. ServiceNow, Jira)
Remote desktop support
Cybersecurity awareness
Professional Experience
List your roles in reverse chronological order. Use action-driven language and achievements rather than responsibilities. Employers don’t just want to know what you did – they want to know the impact you made.
For example:
IT Support Technician | ABC Solutions, London | 2019 – Present
Delivered first and second-line IT support to over 200 users across multiple locations.
Reduced ticket response times by 25% by streamlining support processes.
Configured and deployed 150+ laptops, desktops, and mobile devices.
Trained new staff on software tools and security best practices.
Education & Certifications
Include relevant qualifications such as a degree in Computer Science, IT, or related fields. Equally, highlight certifications like CompTIA A+, CompTIA Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA. These instantly strengthen your profile.
Additional Information
You can include relevant extras such as language skills, voluntary IT support projects, or memberships with professional bodies like BCS (British Computer Society).
General CV Structure
Your IT Support Technician cv template
should follow a professional and simple structure:
Contact Information (at the top, clear and accessible)
Personal Profile / Summary
Key Skills
Work Experience
Education & Certifications
Additional Information (if applicable)
Keep formatting clean: avoid unnecessary graphics, use professional fonts, and ensure consistent spacing. Recruiters and Applicant Tracking Systems (ATS) value clarity above all else.
Advice for graduates
If you’re a graduate or at the start of your IT career, focus on transferable skills and academic projects. Employers don’t expect extensive experience, but they do want to see enthusiasm, technical knowledge, and potential.
Highlight coursework, dissertations, or projects involving IT systems or coding.
Mention part-time work, volunteering, or internships where you used IT problem-solving skills.
Include certifications such as CompTIA A+ – these show you’re serious about your career.
Most importantly, emphasise your eagerness to learn and grow. Employers want junior technicians who are adaptable and motivated.
Advice for mid-level professionals
For those with a few years of experience, your cv example
should showcase your growing independence and ability to resolve complex issues.
Provide evidence of achievements, e.g., “reduced downtime by 15% through proactive maintenance.”
Demonstrate your involvement in projects such as software rollouts, network upgrades, or cloud migrations.
Emphasise soft skills such as communication, customer service, and training non-technical staff.
This stage of your career is about showing that you’re not just a reactive support professional, but someone who can anticipate and prevent problems.
Advice for senior IT support professionals
At senior or management level, your CV needs to communicate leadership, strategic thinking, and advanced technical expertise.
Showcase your ability to lead a team of IT Support Technicians.
Emphasise strategic input, such as developing IT policies or leading system migrations.
Highlight cost savings, efficiency improvements, and business impact.
Demonstrate mentoring, training, and stakeholder engagement skills.
Employers at this level want to see a track record of delivering results at scale.
The Do’s and Don’ts of an IT Support Technician CV
Do:
Tailor your CV for each application.
Use keywords relevant to IT Support job descriptions.
Quantify achievements with percentages, figures, or timescales.
Keep it concise – ideally 2 pages maximum.
Highlight both technical and soft skills.
Don’t:
Overload your CV with technical jargon.
Use unprofessional email addresses.
Include irrelevant personal details (age, marital status, etc.).
List every job you’ve ever had if it’s not relevant.
Forget to proofread – spelling errors can ruin your chances instantly.
Final thoughts from Jerry Frempong
Crafting an exceptional IT Support Technician CV is about positioning yourself as a problem-solver who keeps businesses running efficiently. Whether you’re a graduate starting out, a mid-level professional seeking your next step, or a senior technician aiming for leadership, the principles remain the same: clarity, professionalism, and evidence of impact.
Your CV is your foot in the door – make it count. Employers are scanning for technical know-how, but also reliability, communication, and a genuine enthusiasm for IT. Present yourself as the solution to their problems, and you’ll maximise your interview chances.
If you’d like expert help creating an interview-winning CV that highlights your strengths and sets you apart from the competition, I’d love to work with you personally. At CV London, we specialise in transforming CVs and LinkedIn profiles into powerful career tools that land results.
👉 Book an appointment today
and let’s take your IT Support Technician career to the next level.
